I know I'm not the first one telling this, but just my 2 cents....
In november 2015 (5 months ago) I ordered a laser from Eitan. He quickly replied (as he always did) and sent me a tracking code. However, it went to another country. Several tracking codes later, even with a picture from a package with my address on it, nothing arrived on my address yet.
I even lost count how often I emailed him, he always replied with answers like "in 20 minutes I reply" or "tomorrow you finally have your laser", I almost lost confidence.
Maybe he is still trying to satisfy his customers, but giving customers false tracking codes (maybe one time the postal company can make a mistake, but not 5 times!) and always promising something that he won't do is very bad for his business and good reputation. Maybe he is too busy, but in that case be honest to your customers and tell them a honest delivery date.....
In november 2015 (5 months ago) I ordered a laser from Eitan. He quickly replied (as he always did) and sent me a tracking code. However, it went to another country. Several tracking codes later, even with a picture from a package with my address on it, nothing arrived on my address yet.
I even lost count how often I emailed him, he always replied with answers like "in 20 minutes I reply" or "tomorrow you finally have your laser", I almost lost confidence.
Maybe he is still trying to satisfy his customers, but giving customers false tracking codes (maybe one time the postal company can make a mistake, but not 5 times!) and always promising something that he won't do is very bad for his business and good reputation. Maybe he is too busy, but in that case be honest to your customers and tell them a honest delivery date.....