Sci-Fi lasers was recommended to me through this forum and after emailing with Eitan on 1/19 this year, I decided to go with the Arcane 2.0 as it had the best duty cycle. I reiterated several times that I was moving soon and would need it in < 1 month from ordering. He promised me this was no problem, a week to build and a week to ship. Two weeks max.
Great, that's exactly what I needed. I put in my order and paid him on 1/21.
Now, more than two months later and probably a dozen or more back and forth emails I still don't have a laser. He always says "soon" or "it's in the mail" (he said the latter over a month ago, didn't provide tracking, and it never showed up).
He finally provided a tracking number on Saturday, but I have no expectations of actually receiving it. Another member on reddit.com/r/lasers said he also got his tracking on Saturday and guess what - same tracking number! At best one of us will receive a laser, at worst neither of us. We've both been writing Eitan for weeks to figure out where our orders are.
He's a nice enough guy, but extremely flakey on actually fulfilling and shipping orders.
Timeline
1/19 - emailed eitan to inquite about Arcane 445nm
1/21 - ordered/paid
1/29 - follow up email asking if it shipped
1/29 - told it is shipping on Sunday
2/14 - follow up email asking it if shipped
2/16 - told it shipped, no tracking
2/18 - told him I'm moving in 5 days, I need to change address if possible
2/24 - asked for tracking, haven't received it
3/8 - told it was sent to the correct address (I moved two weeks ago now)
3/20 - inquire on shipping, still haven't received it
3/20 - told to expect tracking same day
3/25 - eitan asks if I got tracking, I tell him I haven't
3/25 - finally sends me tracking number
3/28 - TODAY - continuing thread on reddit.com/r/lasers, another guy apparently has the exact same tracking number I do
3/28 - email Eitan again asking about tracking number duplicate
I'll update as this goes along, but I think from now on I'm just going to order the parts and build my own.
Lazerer is even worse, they've just been ignoring emails for weeks. At least Eitan responds, even if nothing is shipping.
UPDATE - he reached out and said the duplicate number was a mistake and that he will have correct tracking today. My issue still stands for now, but he says he's working on it.
Great, that's exactly what I needed. I put in my order and paid him on 1/21.
Now, more than two months later and probably a dozen or more back and forth emails I still don't have a laser. He always says "soon" or "it's in the mail" (he said the latter over a month ago, didn't provide tracking, and it never showed up).
He finally provided a tracking number on Saturday, but I have no expectations of actually receiving it. Another member on reddit.com/r/lasers said he also got his tracking on Saturday and guess what - same tracking number! At best one of us will receive a laser, at worst neither of us. We've both been writing Eitan for weeks to figure out where our orders are.
He's a nice enough guy, but extremely flakey on actually fulfilling and shipping orders.
Timeline
1/19 - emailed eitan to inquite about Arcane 445nm
1/21 - ordered/paid
1/29 - follow up email asking if it shipped
1/29 - told it is shipping on Sunday
2/14 - follow up email asking it if shipped
2/16 - told it shipped, no tracking
2/18 - told him I'm moving in 5 days, I need to change address if possible
2/24 - asked for tracking, haven't received it
3/8 - told it was sent to the correct address (I moved two weeks ago now)
3/20 - inquire on shipping, still haven't received it
3/20 - told to expect tracking same day
3/25 - eitan asks if I got tracking, I tell him I haven't
3/25 - finally sends me tracking number
3/28 - TODAY - continuing thread on reddit.com/r/lasers, another guy apparently has the exact same tracking number I do
3/28 - email Eitan again asking about tracking number duplicate
I'll update as this goes along, but I think from now on I'm just going to order the parts and build my own.
Lazerer is even worse, they've just been ignoring emails for weeks. At least Eitan responds, even if nothing is shipping.
UPDATE - he reached out and said the duplicate number was a mistake and that he will have correct tracking today. My issue still stands for now, but he says he's working on it.