I ordered their Arctic Blue laser just to goof around with. It showed up yesterday and after charging the battery for 6 or so hours, I put it in the laser and nothing happened. Contacted them on facebook and got a fairly quick response....I was impressed. Anyway, on their guidance I let the battery charge for a full 10 hours and put it back in and nothing. Let them know and they suggested that "some customers have discovered that the polarity is reversed on their lasers, so try flipping the battery". I did that and it worked. Great!
So I played with it a bit...reasonably bright, beam was visible in the basement with the lights off, and if you set the focus ring JUUUUUUST right it would actually burn paper. Kinda cool.
After about 10 minutes of total run time, the button started to stick and after a few minutes it failed to return to the off position at all. At the same time, the laser went out and now the unit is totally dead. Great.
I contacted customer service via email and asked for a refund. Burn me once, shame on you...I prefer not to give a second chance. Again, they got back to me fairly quickly and stated that they were going to ship a replacement unit and asked me to return the defective one but to keep the battery and charger. Ok, fair enough, but apparently I get to foot the bill for shipping of the bad unit back. Not thrilled about that.
So what I'm getting from all this as I wade into the hobby laser enthusiast pool is that, like all things, with lasers you get what you pay for. I'm hoping my $300 JetLasers unit is more reliable.
So I played with it a bit...reasonably bright, beam was visible in the basement with the lights off, and if you set the focus ring JUUUUUUST right it would actually burn paper. Kinda cool.
After about 10 minutes of total run time, the button started to stick and after a few minutes it failed to return to the off position at all. At the same time, the laser went out and now the unit is totally dead. Great.
I contacted customer service via email and asked for a refund. Burn me once, shame on you...I prefer not to give a second chance. Again, they got back to me fairly quickly and stated that they were going to ship a replacement unit and asked me to return the defective one but to keep the battery and charger. Ok, fair enough, but apparently I get to foot the bill for shipping of the bad unit back. Not thrilled about that.
So what I'm getting from all this as I wade into the hobby laser enthusiast pool is that, like all things, with lasers you get what you pay for. I'm hoping my $300 JetLasers unit is more reliable.