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Laser fails when pointed upwards?

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So I just got my Equality series 500mW 532nm back from Jetlasers for repair, but unfortunately it still has some issues.
First, it looks no brighter than my 186mW Spyder 3 and doesn't burn as well.
Second, the beam is never stable. It is usually in the mode with two parallel beams and is always visually fluctuating in power.
But lastly, it shuts off when oriented upwards.

It sounded like the entire module was loose inside the head and I noticed that there were more threads showing in the gap between the two pieces of the head than I remember. So, I broke out my weight lifting straps and cranked on the body as hard as I could. This resulted in a slight amount of movement and I can't here the module shaking any more, but it still cuts out easily.

Yes, I emailed Gray two days ago about this, but I haven't heard back and was wondering if I can do anything about these issues instead of sending it all the way back to China again and losing it for another month.

(Note: I am trying to show a video I took of it cutting off depending on its orientation. From my computer I got a security error when I tried to upload it so this is all from my phone and I'm not positive it will work. If it doesn't could someone tell me how to get around the security error?)

I'm not saying Jetlasers is a bad company, Gray showed me a video of what appears to be my laser peaking at 610mW, but this kind of thing shouldn't happen to a laser during shipping.


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